The Four TEAMCARE Micro-Credentials - Full Content
THE FOUR TEAMCARE MICRO-CREDENTIALS - FULL CONTENT
This chapter sets out, for each micro-credential, its target audience, the competences it addresses, a summary of its learning outcomes, and how it is assessed and credentialed. This is the complete content needed to design a course against the model. Partners may restructure the training modules within each MC to fit local training needs, provided they keep MC-04 as the mandatory prerequisite for MC-01, MC-02 and MC-03, preserving its role as a standalone transversal micro-credential.
MC-01 – Collaborative Leadership and Teamwork in Healthcare
| Module(s) | Module A: Interprofessional Teamwork · Module B: Interprofessional Communication, Roles, and Conduct |
| ECTS | 7 |
Description: builds the leadership and teamwork skills essential for healthcare professionals operating in interprofessional environments. Emphasises collaborative decision-making, conflict resolution and team dynamics, in order to foster an inclusive, high-performing team culture, addressing core competences such as leadership principles, shared accountability and professional roles.
Competences addressed
- Module A – Collective leadership & interprofessional decision-making: applying collective leadership principles and styles; performing collaborative clinical decision-making; implementing interprofessional team reasoning.
- Module A – Team collaboration, performance, and dynamics: collaborating effectively and efficiently within teams; reflecting on and evaluating teamwork for development; proactively planning and coordinating individual and team goals.
- Module A – Interprofessional conflict management and resolution: managing conflicts constructively using appropriate strategies; analysing conflicts and applying emotional intelligence.
- Module B – Interprofessional communication: applying Closed-Loop Communication (CLC) techniques.
- Module B – Roles and professional conduct: identifying and applying shared values and goals; applying a shared professional and ethical code; recognising and respecting roles, responsibilities and expertise; adopting a mindset of continuous professional development.
Learning outcomes (summary)
- Module A: leadership principles, collaborative decision-making and team dynamics; conflict resolution, shared leadership and critical team evaluation.
- Module B: effective communication strategies, ethical codes and professional role recognition.
Assessment and credentialing
Learners are assessed through the common TEAMCARE examination mechanism (Chapter 5, Step 5): a theoretical examination drawn from the micro-credential’s Question Bank and, where applicable, practical working scenarios. Upon successful completion, participants receive a certificate as a certified professional in “Collaborative Leadership and Teamwork in Healthcare”. MC-01 is stackable with MC-02, MC-03 and MC-04.
MC-02 – Person-Centered and Culturally Sensitive Care
| Module(s) | Module C: Shared Vision and Approach to Healthcare |
| ECTS | 5 |
| Target audience | Professionals working in interprofessional teams in the community-based social and health care sector, holding an EQF6-level degree |
Description: equips healthcare professionals with the skills and knowledge to provide person-centered care that respects cultural diversity and promotes equity – comprehensive care planning, cultural sensitivity and user empowerment – so that care delivery aligns with the values, preferences and needs of diverse populations, alongside risk management and a culture of safety and trust.
Competences addressed
- Person-centered approach: applying the biopsychosocial model of health; conducting comprehensive assessments of user needs and preferences using the International Classification of Functioning (ICF); creating individualised care plans.
- Culture of safety and trust: recognising and minimising risks to users and teams; applying ethical standards and professional regulations; using tools to identify and report risks and errors; performing critical incident analysis.
- Cultural sensitivity: developing strategies for cross-cultural communication; assessing user needs with respect to diverse values and cultures.
- Health disparities: describing causes and consequences of health disparities in underserved populations.
- Service user empowerment: creating shared goals with care recipients; empowering service users in healthcare decision-making; building supportive partnerships with service users and families.
Learning outcomes (summary)
- Applying and describing the biopsychosocial model of health (referencing the ICF) and conducting comprehensive, needs- and values-based assessments and individualised care plans.
- Recognising and minimising risk, applying ethical standards, using error/near-miss reporting tools, and performing team-level critical incident analysis.
- Developing cross-cultural communication strategies and assessing needs with respect to diverse values and backgrounds; describing causes and consequences of health disparities in underserved populations.
- Creating shared goals with care recipients and building supportive, empowering partnerships with service users, caregivers and families.
Assessment and credentialing
Learners are assessed through the common TEAMCARE examination mechanism (Chapter 5, Step 5): a theoretical examination drawn from the micro-credential’s Question Bank and, where applicable, practical working scenarios. Upon successful completion, participants receive a certificate as a professional in “Person-Centered and Culturally Sensitive Care”. MC-02 is stackable with MC-01, MC-03 and MC-04.
MC-03 – Digital Health and Data Management
| Module(s) | Module D: Digital Health · Module E: Planning and Coordination of Integrated Care Services |
| ECTS | 15 |
| Target audience | Professionals working in interprofessional teams in the community-based social care sector, holding an EQF6-level degree |
Description: prepares health and social care professionals to integrate digital technologies into their practice effectively – digital literacy, data security, and the use of telemedicine and electronic health records (EHRs). Emphasises ethical considerations, GDPR compliance, and innovative digital tools, enabling professionals to lead in modern, technology-driven healthcare environments.
Competences addressed
- Digital skills and digital literacy: evaluating digital technologies’ benefits and limitations; searching, filtering and evaluating digital content; using computers, smartphones and productivity software effectively.
- Digital records, registries, and data security: maintaining patient privacy, confidentiality and data security; applying principles of data quality and ethical considerations.
- Resources and tools: using non-healthcare-specific digital tools for collaboration; leveraging telemedicine platforms, EHRs and healthcare apps; exploring artificial intelligence opportunities in healthcare.
- Module E – Planning and coordination of integrated care services: applying digital solutions to plan and coordinate integrated care services; managing resources and ensuring continuity of care.
Learning outcomes (summary)
- Module D: use of digital tools, telemedicine and EHRs; digital literacy, data management and GDPR compliance; planning and resource management leveraging digital solutions.
- Module E: strategies for integrated care, coordination of referrals and continuity of care; frameworks for evaluating service efficiency incorporating user feedback; innovation, sustainability and interprofessional collaboration in task delegation and integrated service delivery.
Assessment and credentialing
Learners are assessed through the common TEAMCARE examination mechanism (Chapter 5, Step 5): a theoretical examination drawn from the micro-credential’s Question Bank and, where applicable, practical working scenarios. Upon successful completion, participants receive a certificate as a professional in “Digital Health and Data Management”. MC-03 is stackable with MC-01, MC-02 and MC-04.
MC-04 – Baseline Competencies in Healthcare
| Module(s) | Module F: Baseline Competencies (mandatory / transversal) |
| ECTS | 3 |
| Target audience | Professionals working in interprofessional teams in the community-based social care sector, holding an EQF6-level degree |
Description: covers foundational competencies in interprofessional collaboration, communication and cultural sensitivity, equipping health and social care professionals with the essential skills to work effectively in diverse interprofessional teams and to provide culturally competent care meeting the needs of varied populations. MC-04 is mandatory and must be completed before MC-01, MC-02 or MC-03.
Competences addressed
- Effective communication: applying effective communication techniques, prioritising active listening and empathy; adapting communication strategies in digital environments, considering cultural and generational diversity.
- Equity, Diversity & Inclusion (EDI): integrating EU guidelines on Equity, Diversity & Inclusion into daily practice; supporting EDI principles, fostering inclusivity within healthcare teams; recognising personal biases and stereotypes, and their impact on interactions with diverse individuals.
- Cultural sensitivity and overcoming barriers: identifying and applying resources to overcome cultural barriers to healthcare access; providing culturally sensitive and respectful healthcare services.
- Service users’ orientation: facilitating service users’ orientation in accessing regional/local social, social-health and health services; empowering service users to self-manage their personalised healthcare plans, incorporating digital tools.
Learning outcomes (summary)
- Verbal and non-verbal communication techniques prioritising active listening and empathy, including digital-communication adaptation for cultural and generational diversity.
- EDI policies and strategies ensuring ethical compliance in health and social care, and cultural sensitivity to overcome barriers and ensure inclusive services.
- Supporting service users’ navigation of health and social care systems and self-management of their care plans.
Assessment and credentialing
Learners are assessed through the common TEAMCARE examination mechanism (Chapter 5, Step 5): a theoretical examination drawn from the micro-credential’s Question Bank. For MCs focused on transversal, digital, soft or resilience skills – such as MC-04 – a theoretical-only assessment is acceptable. Upon successful completion, participants receive a certificate as a professional in “Baseline Competencies in Healthcare”. MC-04 is stackable with MC-01, MC-02 and MC-03, and is their mandatory prerequisite.
